Grand Casino Luzern

Challenge: Meeting the Expectations of Modern Online Players

In the highly competitive world of online casinos, customer experience is everything. Players expect fast, seamless, and secure transactions - whether they’re depositing funds to play or cashing out their winnings.

However, regulatory constraints in Switzerland make this difficult:

Card transactions come with high commissions, raising operational costs.
Withdrawals via cards are prohibited, leaving only slow bank transfers, often delayed by up to 1–2 days - especially over weekends.
Unlike a physical casino, where players can cash out instantly, online players were left frustrated by these delays.

Solution: Instant, 24/7 Payments with YAPEAL

To solve this, Grand Casino Luzern partnered with YAPEAL to redefine their payment process. Leveraging YAPEAL’s cloud-based infrastructure and wallet app, the casino now offers real-time deposits and withdrawals - 24/7, mirroring the seamless experience of a physical casino.

With YAPEAL, Grand Casino Luzern players can:

Deposit funds instantly, ready to play anytime.
Withdraw winnings immediately - no more waiting days to access funds.
Enjoy a frictionless, secure, and compliant payment journey.

For players, the provision of instant deposit and immediate withdrawal options in online casinos can have positive implications for responsible gaming:

Financial Control: Quick withdrawals encourage players to take breaks, as they can withdraw their winnings immediately rather than feeling compelled to continue playing. This can help reinforce limits on spending.
Transparency: Instant transactions increase transparency in financial dealings, allowing players to better track their spending and winnings in real-time. This empowers them to make more informed decisions about their gambling activities.

For the casino itself, YAPEAL’s solution eliminated costly card transaction fees, reducing overhead and boosting profitability.

Result: A Game-Changer for Players and the Casino

With YAPEAL, customer needs are better catered for. The immediate payout is a major advantage for frequent players, who also deposit more regularly.

— Diemo Kästner, Online Casino Manager, Grand Casino Luzern

Since implementing YAPEAL, customer satisfaction has surged, particularly among high-value, frequent players, who appreciate the instant gratification of real-time payouts and their financial control. This has also led to higher deposit frequency, directly impacting revenue.

Diemo Kästner, who has been with Grand Casino Luzern since its early online ventures, highlights that choosing YAPEAL was a "decisive" move. "The ability to open accounts quickly and hassle-free and to process withdrawals instantly sets us apart in a crowded market."

Why YAPEAL?

Instant, 24/7 payment flow - no delays, no frustration.
Digital-first approach for seamless customer onboarding.
Cost-effective - avoiding card commissions on deposits.
Focused on security and data protection, ensuring regulatory compliance.
Enabling financial control with instant deposit and immediate withdrawal options.

Conclusion: Winning Together

Through this partnership, Grand Casino Luzern has set a new standard for Swiss online casinos - delivering the speed, security, and simplicity that modern players demand. Together with Yapeal, they’ve proven that innovative FinTech solutions can unlock powerful advantages in highly regulated markets.